This Privacy Policy explains how Herbal Nails & Spa Orange ("we," "us," or "our") collects, uses, and protects your information when you visit our salon, use our website at https://%%DOMAIN%%, book an appointment, or communicate with us by phone or text. By using our services you agree to the practices described below.
1What Information We Collect
We collect information you provide directly and information gathered automatically when you use our website:
- Contact details such as your name, phone number, and email address.
- Appointment details such as the services you request, preferred dates and times, and technician preferences.
- Payment information processed securely through our third-party payment processor. We do not store full card numbers on our systems.
- Messages and inquiries you send us through forms, text, or email.
- Device and usage data such as IP address, browser type, and pages viewed, collected through cookies and similar technologies.
2How We Use Your Data
We use the information we collect to:
- Book, confirm, reschedule, and manage your appointments.
- Send appointment reminders, confirmations, and account or service updates.
- Respond to your questions, requests, and inquiries.
- Send promotional offers and updates when you have opted in to receive them.
- Process payments and maintain accurate business records.
- Improve our services, website, and customer experience.
3SMS Opt-In Details
Program name: Herbal Nails & Spa Orange.
Message types: appointment reminders and confirmations, booking follow-ups, account or service updates, and promotional offers where you have opted in.
Message frequency: message frequency varies based on your interactions with us and any promotions running at the time.
How you opt in: you may opt in by submitting a form on our website with the consent box checked, by providing written or verbal consent in the salon, or by texting us directly. Consent is never a condition of purchasing any product or service.
How you opt out: reply STOP to any message to unsubscribe at any time. Reply HELP for assistance. Message and data rates may apply.
4Cookies & Tracking
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. You can control or disable cookies through your browser settings, though some features of the site may not work as intended if you do.
5Data Security
We take reasonable measures to protect your information. Our website uses SSL/TLS encryption to secure data in transit, and payments are handled by PCI-DSS compliant payment processors. While no method of transmission or storage is completely secure, we work to safeguard your information against unauthorized access, alteration, or disclosure.
6Your User Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal and record-keeping requirements.
- Opt out of marketing communications at any time.
To exercise any of these rights, contact us using the details in the Contact Us section below.
7Age Restriction
Our services and website are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. Minors may receive services only when accompanied and supervised by a parent or legal guardian who provides consent on their behalf.
8Sharing & Disclosure
We share information only as needed to run our business. This may include trusted service providers such as our booking platform, payment processor, and communication tools, all of whom are required to protect your information. We may also disclose information when required by law or to protect our legal rights.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
9Contact Us
If you have questions about this Privacy Policy or how your information is handled, reach out:
Herbal Nails & Spa Orange
1968 N Tustin St, Orange, CA 92865
Phone: (714) 394-7681
Email: info@%%DOMAIN%%
Hours: Mon - Fri 9:30am - 7:30pm, Sat 9:00am - 7:00pm, Sun 10:00am - 6:00pm